AI in customer support is evolving fast but where does your organization stand on that journey?
From basic rule-based bots to intelligent multi-agent orchestration, support teams today have a clear path forward. The Agentic Automation Maturity Curve helps you self-assess your current capabilities and understand what’s needed to progress toward smarter, more autonomous support.
At Level 1, you might be exploring AI-augmented automation, while Level 3 unlocks collaborative agents that communicate across platforms. And if you’re aiming for Level 4, SearchUnify’s Library of AI Agents and Agent Helper can help you get there with agents that personalize, resolve, and even learn on the go.
Use this curve to benchmark, prioritize, and plan your support automation strategy.
To view this infographic in high resolution, click here.
Ready to Climb the Curve?
While most organizations hover between Levels 1 and 3, the true leap happens at Level 3 – where agents stop just assisting and start collaborating and orchestrating. With SearchUnify’s MCP-enabled architecture, prebuilt agents, and deep system integrations, you can move toward autonomous digital workers faster and more effectively.
Now’s the time to align your automation roadmap with the future of agentic support.
Request a demo to see how SearchUnify accelerates your maturity journey.
