Catalynk

About Catalynk

CATALYNK KCS consultancy focuses on developing a knowledge-sharing culture as a key driver of customer satisfaction and competitive advantage. They are certified practitioners and trainers of KCS v6 and Prosci® Change Management methods. Their team trains and develops leaders in Knowledge-Centered Service (KCS®) organization-wide coach and mentor so your teams have the skills to manage knowledge practices, processes, and performance to increase customer self-service success.

Specialization in:

• Enterprise Knowledge Management
• Knowledge-Centered Customer Service
• KCS Adoption and Training
• Service Innovation and Change Management