November
17-20, 2025
Tacit Knowledge: A Company’s Most Valuable Untapped Resource
Tacit knowledge is more like an unspoken expertise, something that...
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, QatarWins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
Diamond Sponsors
Transform Quality Knowledge into Intelligent Experiences with Agentic AI
JW Marriott,
Washington D.C
Washington D.C
Booth No.
208
208
Thank you to everyone who visited us and engaged with our Agentic vision for Knowledge Management.
Let’s Continue the Conversation
SearchUnify Enterprise Agentic Platform. Built for Enterprise Intelligence.
At KMWorld 2025, we demonstrated how the SearchUnify Enterprise Agentic Platform turns enterprise knowledge into a living ecosystem of intelligence; learning from every interaction to power smarter outcomes. Here’s how the platform brings that transformation to life, it:
- Finds precise insights through cognitive, federated search that unifies information across silos.
- Assists with AI Co-Pilots and Assistants like Agent Helper, SUVA, and Knowbler, bringing intelligence into every workflow.
- Acts through Autonomous AI Agents that execute tasks end-to-end, governed by enterprise data and continuous learning.
SearchUnify AI Agents: Catapulting Enterprise Excellence
Built on our Agentic AI Platform, our suite of AI agents was on full display — illustrating how each agent supports KCS-aligned workflows:
AI Support Agent
Resolves L1 queries autonomously with knowledge-driven precision.
AI Escalation Manager
Predicts, routes, and prevents escalations through proactive intelligence.
AI Agent Partner
Assists human agents with contextual responses, insights, and automation.
AI Knowledge Agent
Detects gaps, creates, and maintains high-quality, up-to-date knowledge.
AI Case Quality Auditor
Automates case reviews and delivers actionable feedback for improvement.
AI Classification Agent
Categorizes cases accurately to ensure faster routing and resolution.
AI Competency Agent
Drives autonomous resolution of complex L2 cases through advanced, reasoning-led diagnosis and remediation
3 Key Highlights from Our KMWorld 2025 Sponsorship Experience
Knowledge in Action
We showcased the AI Knowledge Agent in real-time, turning information into impact.
Conversations with Experts
Our experts exchanged insights with industry practitioners on AI, knowledge, and transformation.
Interactive Engagement
Attendees explored demos, challenges, and networking - plus, yes, some memorable giveaways.
Featured KMWorld Keynote Session
Agentic AI & Enterprise Intelligence: Redefining Search for Autonomous Knowledge Flow
Brian Corcoran
KCS Certified Practitioner & Global Support Evangelist, SearchUnify
Thursday, Nov 20
9:30 – 9:45 AM (EST)
9:30 – 9:45 AM (EST)
Grand Ballroom,
Salon 2/3
Salon 2/3
Our highly anticipated session showed how agentic AI turned evolving knowledge into instant action. Know what’s next for enterprise intelligence - faster, smarter, and autonomous self-service. To understand how agentic AI empowers enterprises to convert evolving knowledge into immediate, intelligent action.
Book a DemoThe SearchUnify Happy Hour
We hosted an evening of networking, peer-to-peer conversations, and cocktails. Thanks to all who joined — your presence made the event truly collaborative and inspiring.
Tuesday, Nov 18,
5:00 – 6:00 PM (EST)
5:00 – 6:00 PM (EST)
Enterprise Solutions
Showcase
Showcase
Exclusive Event-Only Offers to Elevate Your Support
Knowledge Gap Analysis (Visualization Graph)
Comprehensive assessment of your last 3 months' support data
Regular Price = $10,000
(Complimentary)
Knowledge Creation Service
Professional knowledge articles from your resolved cases
Regular Price = $15,000
(Complimentary)
Get enterprise-grade, world-class search with any AI agent you purchase for your customer support and service operations.
Absolutely FREERecognized by Leading Analysts
Our KMWorld 2025 Team
Thank you to our on-site experts who made the event memorable:
Walter Chase
Director, Customer Success
SearchUnify
Brian Corcoran
KCS Certified Practitioner & Global Support Evangelist
SearchUnify
Tanya Dhar
Product Manager
SearchUnify
Divanshi Arora
Product Evangelist & Principal CSM
SearchUnify
Walter Chase
Director, Customer Success
SearchUnify
Brian Corcoran
KCS Certified Practitioner & Global Support Evangelist
SearchUnify
Tanya Dhar
Product Manager
SearchUnify
Divanshi Arora
Product Evangelist & Principal CSM
SearchUnify
Fuel Your Brain
Curious about Knowledge Management, AI agents, and autonomous workflows? Get inspired, learn tricks of the trade, and see how top enterprises make knowledge work.
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How KCS Connects Technology, People, and Knowledge?
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Modular Approach: A Smarter Way to Contact Center Automation
Contact centers today are navigating a paradox. On one hand...
5 Signs It’s Time to Upgrade Your Knowledge Base in 2025
When was the last time your knowledge base got a real upgrade ...
Fostering Knowledge-First Culture
Join Tanya Dhar, Product Manager at SearchUnify Knowbler, as she introduces ...
Why Knowledge Management Needs Analytics
Discover how analytics uncover usage trends, content gaps, and ROI in knowledge management
Self‑Serve Content Creation in B2B SaaS Support
Learn strategies for breaking silos, streamlining workflows, and enhancing CX with self‑serve content.
Knowledge Management: Powering Contact Center Automation
Discover how Knowledge Management is crucial for contact center automation
Experience The Power of Knowledge, Amplified by AI
Let’s continue the conversation beyond KMWorld.
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