Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
How TSIA’s Support Services Maturity Model Revitalizes Support Functions
See how support services maturity improves outcomes and scalability
TSIA’s Strategies to Boost Intelligent Search
Key insights shared by TSIA for unlocking enterprise-wide intelligent search success
Combat Low LMS Adoption with engaging and learning Experiences
Discover how engaging content boosts learner participation and impact
Stemming & Lemmatization in supercharging contextual information retrieval
Improve context and accuracy of the enterprise search results with linguistic techniques
5-Step Strategy to Justify AI in Customer Service
Create a persuasive business case for AI implementation in support
No More Tier Fear: Boost Intelligent Swarming with Cognitive Tech
Use cognitive technology to enable faster resolutions through swarming
5 Ways to Enhance Proactive Support with Chatbots
Use intelligent chatbots to deliver faster, smarter customer support
5 Pro Tips for Delivering Exceptional B2B Customer Service
Find out strategies to create consistent, reliable experiences that retain B2B customers
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