Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
New vs Known Case Analysis: Unlocking Proactive Support Excellence
Compare ‘new’ and ‘known’ cases to drive faster, proactive customer support outcomes
7 Ways Support ReFocus 2022 Will Enrich Your Support Ecosystem
Explore key takeaways and insights that elevate support strategy and operations
From Great Resignation to Great Retention: Elevating Agent Experience
See how support leaders can boost morale, reduce churn & retain top talent
Customer Experience in the Metaverse: Today and Tomorrow
Explore how CX is evolving across virtual environments, AR, and 3D interactions
KCS Analytics: The Buoyant Force That Lifts Your KM Program
Discover how data-driven insights can boost the performance of your KCS initiatives
4 Reasons to Attend TSIA World Interact 2022
Uncover why this event is essential for support, success, and service leaders
Top 5 Challenges to Successfully Adopting KCS
Avoid common KCS roadblocks and learn strategies for smoother implementation
5 Ways to Lower Contact Center’s Average Speed to Answer
Use smart routing, automation, and knowledge tools to cut response times
Communities of Practice: The Hidden Knowledge Management Powerhouse
See how expert-led communities drive knowledge sharing, reuse, and innovation
Cognitive Tech for Higher Ed: A Package for Managerial Success
Explore how cognitive tools streamline administration & drive decision-making
Cognitive Tech in Higher Ed: A Cure for eLearning Woes
See how intelligent platforms solve scalability, personalization, and content gaps
Empowering Students with eLearning via Cognitive Technology
Learn how AI and search enhance student experiences, access, and performance
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