Alish Gill, Author at SearchUnify | Enterprise Agentic Platform for Customer Support

7 Proven Metrics to Enhance Your Support Strategy

Discover key ways to measure and enhance your customer service performance

How to Measure the True Impact of Self-Service Support

Discover how to leverage KPIs and insights to improve self-service performance and ROI

Debunk 5 Self‑Service Myths Holding You Back

Learn the truth behind common misconceptions and how to improve self-service and support ROI

How to Simplify User Journeys with Faceted Search

Discover how faceted search improves UX with navigation that enhances discovery and reduces friction

How to Make Enterprise Search Smarter with ML

See how machine learning delivers contextual, personalized, and accurate search results

3 Self-Help Portal Challenges You Must Solve Today

Learn how AI can help you overcome key challenges in self-help portals that affect UX

3 AI Add‑Ons to Supercharge Enterprise Search

Explore how advanced AI tools enhance relevance, speed, and personalization

6 Best Practices to Master SaaS Onboarding

Explore onboarding strategies that improve retention and user satisfaction

Leverage AI Across the Entire Customer Journey

Discover how AI improves onboarding, engagement, and long-term retention

Key Lessons from the ASP Conference on Support Evolution

Explore how AI and evolving expectations are redefining the support experience

6 Key Steps to Boost Agent Efficiency in Salesforce

Unlock productivity with smarter tools, workflows, and AI in Service Cloud

5 Ways to Increase Case Deflection on Salesforce

Discover proven tactics to reduce support tickets and empower self-service

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Alish Gill