Alish Gill, Author at SearchUnify | Enterprise Agentic Platform for Customer Support

Improve Content Findability with Semantic Annotations

Add contextual meaning to your content with semantic annotations for better search accuracy

5 Customer Success KPIs to Measure Customer Relations’ Impact

Track key metrics to strengthen customer relationships and outcomes

A Step-by-Step Guide to Customer Service ROI

Measure and prove the value of your support function effectively

How KCS Reduces Time-to-Value, Onboarding Time & Customer Effort

Speed up value delivery with streamlined knowledge practices

3 Ways KCS Enhances Your Support Outcomes

Improve efficiency, deflection, and CX with knowledge-centered support

Agile Knowledge Management: Why and How to Adopt It

Embrace agility in KM to improve responsiveness and collaboration

How to Make Personalization at Scale Truly Personal

Discover strategies to deliver personalized experiences at massive scale

5 Customer Service Trends for 2021

Explore key support innovations shaping CX strategies this year and beyond.

5 Power Trends to Transform CX Beyond 2021

Discover future-facing strategies that will redefine customer experience

6 Innovative Apps to Power Up Support in 2021

Discover tools that optimize productivity, elevate CX, and justify your support budget

How to Boost Productivity & Reduce Customer Effort

Explore how AI-powered support helps businesses thrive through disruption

3 Ways to Use AI for Predictive Support

Discover how AI anticipates user needs and improves proactive service delivery

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Alish Gill